I’m in love with something that’s out of stock in my size! What can I do?
You can email us at firstname.lastname@example.org to double check that this garment is out of stock.
How do I know my order was received?
Once we have received your order, you will receive an email confirming your order. If you have not received your confirmation, feel free to email us at email@example.com.
What sales tax will I be charged for my online purchase?
Sales Tax will only be charged for customers shipping to an address in the state of Georgia.
When will I be charged for my order?
All orders are charged at the time of purchase. Note: All pre orders are charged at time of purchase as well.
I need to make a change to my order. How can I do that?
If you need to change, please contact us immediately at 404-399-9066. Once we have processed your order, we will be unable to make any changes.
I just placed my order but I need to add another item to it, how can I do that?
If you need to add to your order before we ship it, please contact us immediately at 404-399-9066 or email us firstname.lastname@example.org.
If your order has already shipped , the best thing for you to do is place a new order for the item and contact us. If you are shipping to the same shipping address and place your second order on the same day as your first order, we will gladly waive shipping on the second order.
How do I track the status of my order?
Once we have shipped your order, you will receive an email update with shipping details and a USPS tracking number. You may follow the link in the email to check the estimated arrival of your order.
How long will it take to receive my order?
Once you place an order, there are a few things to keep in mind before we process your order. Keep in mind you will receive a detailed email confirming your order.
We process orders Monday - Friday only. We are closed on holidays.
What are my shipping options
We currently offer 3 shipping methods via UPS and USPS:
I should have received my package by now. What should I do?
How do I exchange or return my order?
Please see our Returns/Exchange policies
I have a store credit, how do I use it?
Store credits are valid for 6 months from the date issued. Use the store credit code at checkout, it will automatically deduct from your payment.
I am an international customer and when I received my product I had to pay extra money. What’s up with that?
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. The Wendy S Collection does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. The Wendy S. Collection is not responsible for customs duties or taxes, they are the responsibility of the customer. For more information regarding your country's custom policies, please contact your local customs office.
Do you make custom garments?
Unfortunately at this time, we do not do any custom garments.